


frequently asked questions
Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have questions about our products, services, or policies, and we're here to provide you with all the information you need.
1.Can I cancel or modify my order after it has been placed?
Yes, you can cancel or modify your order—but please contact us as soon as possible after placing it. Once the order has been processed or dispatched, we may not be able to make any changes. We'll do our best to help if you get in touch quickly.
2.How long does delivery take?
We aim to dispatch all orders promptly, and delivery typically takes 1 to 3 working days. Since all our stock is held in the UK, you won’t be waiting on overseas shipping or customs delays. We use reliable UK couriers to ensure your jewellery arrives quickly and safely. You’ll also receive tracking information once your order has been shipped, so you can stay updated every step of the way
3. Will the jewellery tarnish?
Our jewellery is made from fashion-grade materials, so it may naturally tarnish over time—especially with exposure to water, sweat, or perfumes. To keep your pieces looking their best, we recommend storing them in a dry place and avoiding contact with moisture. With proper care, you’ll enjoy them for longer.